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We have a 24hrs cooling off period, which means you have 24 hours after ordering your item to request a cancellation.

To start a cancellation, you can contact us at info@kreatif.design. If your cancellation is accepted, we’ll send you an email and return the funds already transferred once received.

You can always contact us for any return question at info@kreatif.design.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to cancel the item you have, and make a separate purchase for the new item.


Refunds
We will notify you once we’ve received your cancellation request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.